Service Description

TaxiOnlineCuba is an online platform that allows travellers to book taxi services in Cuba, either as a private taxi (exclusive use) or a shared taxi (shared with other passengers). This model may be expanded to other countries in the future.

Booking and Payment

• Accept an offer or request multiple
• Fare is held on card at booking
• Pay driver in cash
• Card hold released 4 hours after ride

Commission and Fees

• A 10% commission on the total fare is charged by TaxiOnlineCuba at the time of booking.
• This commission is non-refundable once the ride is confirmed, even in case of cancellation (see below).

Cancellations

• Clients may cancel the ride up to 24 hours before the scheduled departure.
• In case of timely cancellation, only the 10% commission is charged; the remainder of the fare is unblocked.
• Cancellations made less than 24 hours before the ride may result in the full fare being charged.

Driver Responsibilities

• Drivers must arrive on time and provide a safe, clean, and legal transport service.
• Any disputes or issues related to the ride should be reported to TaxiOnlineCuba immediately.

User Conduct

You agree not to:

• Use the platform for illegal or fraudulent purposes.
• Impersonate another person or provide false information.
• Attempt to interfere with the platform’s operation or security.

Liability

• TaxiOnlineCuba acts only as an intermediary between clients and drivers.
• We are not liable for any accidents, delays, or issues arising from the transportation service itself.
• However, we may investigate and take action against drivers or users who breach our standards.

Privacy

Your personal information is handled in accordance with our Privacy Policy. We do not store your full credit card details on our servers.

Changes to Terms

We reserve the right to update these Terms and Conditions at any time. Changes will be posted on the website with an updated date.

Contact

If you have any questions, please contact us at:
Manlio Tedesco:
Email: [email protected]
Phone: +53 764 906 639
Yegsika:
Email: [email protected]
Phone: +41 764 906 6398